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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Vernice Powell

Vernice Powell

November 7, 2024

5  out of  5
rating by Vernice Powell
"Willing to go above and beyond. Taking time to help even though I didn't having flood insurance with them. They gave me directions, who I had flood insurance through and some helpful suggestions. They helped me get information uploaded to FEMA. Very knowledgeable and helpful. They explained things as they go so you can understand what is going on. Awesome group. I suggest you go to Ken Wandell to have professional, caring staff working with you. They go above and beyond"
We responded:
"Thank you for such a kind review! "
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Zac Rasnick

October 22, 2024

5  out of  5
rating by Zac Rasnick
"Vanessa at Ken’s office went above and beyond on a recent claim we had. 10/10 recommend this office!"
We responded:
"Thank you, Zac! We do our best to help our customers through the claims process! "
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Rebecca Willens

October 11, 2024

5  out of  5
rating by Rebecca Willens
"Always friendly and super helpful."
We responded:
"Thank you so much. We appreciate your business!"
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Judy Keys

October 10, 2024

5  out of  5
rating by Judy Keys
"I have only good things to say regarding Ken Wandell and especially Vanessa. They are very friendly, helpful and knowledgeable regarding insurance and the most recent storm problems."
We responded:
"Thank you so much for your review, we try our best to help answer whatever questions our customers may have!"
Profile photo of Jessie Borders

Jessie Borders

October 7, 2024

5  out of  5
rating by Jessie Borders
"They care. They work hard for you and have a great understanding of what your needs are."
We responded:
"We appreciate your kind review, Jessie. Thank you! "
Profile photo of Julie Vaughn

Julie Vaughn

October 1, 2024

5  out of  5
rating by Julie Vaughn
"Statefarm is literally the best insurance company ever! Ken Wandell’s office will take care of whatever needs you have and make the entire process a breeze. Every staff member is always nice and respectful no matter how busy they are. If you have to leave a message they call you back usually within the hour if not faster. They remember you and details of your life. You are never just a name on a piece of paper. I can’t say enough good things about this office and the staff that work there."
We responded:
"Thank you so much for your review, Julie! "
Profile photo of Mike Hughes

Mike Hughes

September 20, 2024

5  out of  5
rating by Mike Hughes
"Easy to deal with! Great rates!"
We responded:
"We always try our best to help our customers! Thank you for your continued business. "
Profile photo of Sammilu Ward

Sammilu Ward

September 20, 2024

5  out of  5
rating by Sammilu Ward
"Best Insurance in town and such nice and helpful people! 100% Recommend! 😁"
We responded:
"Thank you so much for your kind review! "
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Gary

September 11, 2024

5  out of  5
rating by Gary
"I couldn't even imagine doing business at any other insurance company than Ken Wandell's State Farm agency/home town office in Elizabethton Tennessee. I've been doing business with Ken and the girls in the office for over 25 years. They go way above and beyond in helping me keep my payments straight and any other needs or changes that may come up. I guess they're stuck with me for life! Gary Hicks"
We responded:
"Thank you so much, we are glad to have you too!"
Profile photo of Kimberlee Odom

Kimberlee Odom

August 21, 2024

5  out of  5
rating by Kimberlee Odom
"I've always have had the best service here for insurance- I'll never switch! They also have the best customer service!"
We responded:
"Thank you so much! We strive for excellent customer service."
Profile photo of Chris Hutchison

Chris Hutchison

August 18, 2024

5  out of  5
rating by Chris Hutchison
"I’ve been Been with them since 2000. They do such an amazing job help out so much understand your policy. From every associate that works in the office they’ve been amazing caring passionate, no matter what you’re going through. Love that I have them as my insurance provider."
We responded:
"Thank you so much for your support and kind words!"
Profile photo of Robert Groce

Robert Groce

August 14, 2024

5  out of  5
rating by Robert Groce
"I’ve had State Farm Insurance since 1965 and they’ve always been great like Family."
We responded:
"Thank you Robert, we appreciate your business!"
Profile photo of Beverly Smith

Beverly Smith

August 8, 2024

5  out of  5
rating by Beverly Smith
"My husband and I couldn’t be happier with the expert service that we consistently receive from the agents at Ken Wandell’s State Farm Agency. We are decades long clients with multiple policies. Vanessa and Erica treat us like family members. They are always friendly and eager to help us. They are very responsive to our calls and questions. Their expertise and efficiency are amazing! When we have found it necessary to file claims after accidents, they quickly expedite the necessary documentation. They have even secured a rental car for us on the day of the accident. For anyone looking for a trusted and reliable insurance agency, look no further!"
We responded:
"Thank you so much for your kind review and your family's continued business! "
Profile photo of Wesley Harrison

Wesley Harrison

August 7, 2024

5  out of  5
rating by Wesley Harrison
"Good people who helped me out a lot after I was hit by a drunk driver. Was back in a new car in less than a month. Here's my wrecked truck and my new suv. Thanks for your help."
We responded:
"We're so glad you're ok! Thank you so much for your continued business, we appreciate you! "
Profile photo of Steve Page

Steve Page

August 7, 2024

5  out of  5
rating by Steve Page
"We have depended on the folks at the Ken Wandell Agency to insure all of our vehicles for over 20 years. The staff are simply AMAZING. Professional. Prompt. Knowledgeable. Completely recommend to anyone needing dependable and top-notch insurance coverage."
We responded:
"Thank you for such a nice review! "
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Andrew Lewis

July 25, 2024

5  out of  5
rating by Andrew Lewis
"Good office run by some good folks doing their best to be helpful."
We responded:
"Thank you so much for your kind words, Andrew! "
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Janet Webb

July 25, 2024

5  out of  5
rating by Janet Webb
"I have been a state farm customer for years with Ken Wandell the ladies there provide awesome customer service Thank You to Erica,Kim and Vanessa. You go above and beyond your job responsibilities"
We responded:
"Thank you so much Janet, we appreciate your business!"
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Samantha Wolfe

July 25, 2024

5  out of  5
rating by Samantha Wolfe
"Ms. Kim is so wonderful. Every time I speak with her, no matter the time or day, she is so kind and patient. She answers all my questions in a way that doesn't make me feel stupid. She worked a complicated situation out when my husband and I got a divorce. I highly recommend her."
We responded:
"Thanks so much! We appreciate your business. "
Profile photo of Nick Hughes

Nick Hughes

July 23, 2024

5  out of  5
rating by Nick Hughes
"Vanessa has been my agent for a long time and she is always so kind and so helpful! I highly recommend her to anyone!"
We responded:
"Thanks so much, Nick! We appreciate your family's business! "
Profile photo of Julie Proffitt

Julie Proffitt

July 19, 2024

5  out of  5
rating by Julie Proffitt
"The ladies are always so helpful and professional"
We responded:
"Thank you so much for your kind review!"
Profile photo of Jesse Lane

Jesse Lane

July 4, 2024

5  out of  5
rating by Jesse Lane
"Great price, great customer service! Vanessa handled all my questions and concerns with ease and saved me $70+ a month on my car insurance. Thank you, if I would give her 10 stars I would."
We responded:
"We're so happy to save you money AND give you great customer service! Thank you!"
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robert smith

July 3, 2024

5  out of  5
rating by robert smith
"Kim lows it one of the sweetest people you will ever know every time me and my family go's to pay the bills she is all was happy to see us it's like she's family and I thank that's what it takes to run a good business. We as a family would highly recommend Ken Wandell State Farm Insurance."
We responded:
"Thank you so much for such a nice review!"
Profile photo of hope smith

hope smith

July 3, 2024

5  out of  5
rating by hope smith
"My husband and I have been clients with State Farm for many years. We are very happy and grateful with State Farm. Every Time we make a payment and walk in to State Farm we see smiling faces. Everyone one welcomes the clients once you walk in. State Farm employees especially Kimberly Laws ask how are you doing? Employees at Ken Wandell is not just employee they are friends/family they get the job done. I highly recommend Ken Wandell State Farm to friends, and Family."
We responded:
"Thank you so much for your kind words!"
Profile photo of Brandon Dorton

Brandon Dorton

July 3, 2024

5  out of  5
rating by Brandon Dorton
"Kim Laws at this agency has been amazing to work with. She has went far above and beyond to help us!!!"
We responded:
"Thank you so much for the review! "
Profile photo of Kathy Grindstaff

Kathy Grindstaff

June 25, 2024

5  out of  5
rating by Kathy Grindstaff
"Always very helpful!"
We responded:
"Thank you so much!"