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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Debbie Lewis

November 16, 2023

5  out of  5 rating by Debbie Lewis
"Wonderful insurance, always give 💯 percent!"

Little Bit

October 26, 2023

5  out of  5 rating by Little Bit
"The Best and Only Insurance Company is with Ken Wandell in Elizabethton State Farm...Erica Powell is such a sweet sweet lady in the office always so kind helping in everyway she always can.And the cheapest Most affordable Top Rate Insurance there is also.Thank You Vanessa and Erica for always being so kind to me adding a car or taking a car off and explaining the full coverage and uninsured motorists prices when we got our new car this week.I know Erica we were on the phone for a few minutes and you were so Patient with me explaining Quotes for our new car.And Vanessa for all of your help today.I Pray you both get a raise for all the kindness and patience you ve always shown to me..I Pray We all grow old together.i assure you we will remain With State Farm of Elizabethton from now on."

Jennifer Murphy

October 24, 2023

5  out of  5 rating by Jennifer Murphy
"Erica is amazing! She made it so easy to setup our policy. She communicated so well and provided outstanding customer service. I would 100% recommend her and State Farm."

Travis Walker

September 21, 2023

1  out of  5 rating by Travis Walker
"Let me just say 7 months waiting on kitchen repair. There is not enough space here to tell how they have treated us through this. Wish I could leave a -0! Now we are at the 9-month mark and still fighting with them. I am going through pictures that I am going to add to this review to show everyone how State Farm made me live and how I had to carry water from my bathroom to (tub) to fill my portable ice maker and coffee pot. Real Good State Farm, that is very Hygenic isn't it. My family and I have been State Farm customers for over 60 years and this is how they do their long term customers, oh and My Bumper on my car is still not fixed it is still Gorilla Glued where its busted I am just waiting for it to fly off and hit someone because they refuse to fix it unless I take it to a shop they approve of and supposed to do this while trying to work 12 hour days. Sorry State Farm I pay you for a reason not to work for you!"

Christopher Holcomb

August 30, 2023

5  out of  5 rating by Christopher Holcomb
"Vanessa has been our insurance agent representing our home and vehicles for almost two years. When we were recently looking for insurance for our business ventures we didn’t hesitate to contact Vanessa and trust her experience to point us in the right direction. She delivered a great policy and worked with us throughout the entire process. It’s great to know that your insurance person is looking out for you. You’ll get that and more from Vanessa and her team. I would gladly recommend them to anyone based on their service."

Monique Giroux

July 27, 2023

5  out of  5 rating by Monique Giroux
"I have been working closely with Vanessa since running into issues with my vehicle while traveling. Vanessa was able to help me get quotes for the new vehicles I was looking at and assist me quickly once I picked a vehicle. With everything going on I had a few questions after getting the new policy and Vanessa was able to help clarify things very quickly or let me know what to expect and when to check back in if needed. I would definitely recommend working with this team for any of your needs as they are highly responsive and helpful!"

josh saults

July 14, 2023

5  out of  5 rating by josh saults
"Very professional and easy to work with."

joseph lauria

July 1, 2023

5  out of  5 rating by joseph lauria
"Excellence always"

Randy Hart

June 8, 2023

5  out of  5 rating by Randy Hart
"Vanessa and Erica have been absolutely wonderful to work with. They have both gone above and beyond what was expected. I have been with State Farm for over 40 years and these 2 ladies are the best I have ever dealt with."

Priscilla Davis

May 23, 2023

5  out of  5 rating by Priscilla Davis
"Vanessa was amazing in assisting with insurance issues regarding my elderly mother. She was professional, competent and empathetic to our situation. I was very impressed!!!!!"

David Sorrell

April 28, 2023

5  out of  5 rating by David Sorrell
"Erica has always been the best! Clear cut info and advice. Please don't advance her as that I would lose her, even tho she deserves it. She ha been more than my agent, also a friend. Thanks"

E Ansari

April 25, 2023

5  out of  5 rating by E Ansari
"Erica has been outstanding to work with. She has helped me to understand my policy and provided all the available qualified discounts to my several policies. While I have not had an accident yet, (and hopefully never) I am confident that my investments/properties are well protected."

April Sims

April 17, 2023

5  out of  5 rating by April Sims
"I have just recently switched back to state farm after several years with a different insurance company, and Kim at Ken Wandell's office has been so helpful. I appreciate the quick response time and answering any questions or concerns I have had with my multiple policies."

Nichole Bennett

April 12, 2023

5  out of  5 rating by Nichole Bennett
"Ken and his staff are amazing. We have a large account with lots of complications, and they handle everything we have ran into with ease. They are always quick, accurate and friendly. Kim and Erica are always friendly and easy to work with. We would definitely recommend their office to anyone with insurance needs. You wont be disappointed!"

Scotty Ruble

December 23, 2022

5  out of  5 rating by Scotty Ruble
"Really good insurance company to go through"

Will Ellison

December 15, 2022

5  out of  5 rating by Will Ellison
"Great folks. Love doing business with Erica"

Sonia LeCroy

November 8, 2022

5  out of  5 rating by Sonia LeCroy
"Having State Farm Insurance in two states confirms the assurance I have in State Farm’s dependability. Case in point, I recently was having difficulty contacting the insurance company of a commercial trucking firm whose lessee wrecked on our property leaving considerable damage in his wake. I communicated my frustration to Erica at Ken Wandell’s agency and she immediately accepted the challenge. Of course, after tirelessly pursuing the evasive contact she was successful. I was very impressed with Erica’s expertise, professional approach, and sincere empathy. State Farm had no stake in this situation, yet help was extended because I really needed it. Thank you State Farm and most especially, Erica."

stanley maczala

September 27, 2022

5  out of  5 rating by stanley maczala
"State Farm is the best! My parents and me had State Farm insurance for over 60 years. Erica has treated me very well and knows me by name when I walk through the door. Makes me feel very welcome. Would recommend highly!"

Elk Avenue Autobrokers

June 30, 2022

5  out of  5 rating by Elk Avenue Autobrokers
"Very helpful easy to deal with"

Larry Woods

October 2, 2021

5  out of  5 rating by Larry Woods
"excellent , helpful , efficient staff Ken has been a friend of mine since we were kids. I have had State Farm ins. since age 16 no complaints."

Stella Largent

July 20, 2021

5  out of  5 rating by Stella Largent
"Excellent service"

Dianna Kay Arnold

June 11, 2021

5  out of  5 rating by Dianna Kay Arnold
"Worked with girl today, she was excellent . Her name was Vanessa . I was so pleased. Knew her job, was professional and so kind. Great doing business with her!"

Gene Cable

March 5, 2021

4  out of  5 rating by Gene Cable
"I've been satisfied what State Farm Ken Waddell for 30 years I've never been unsatisfied"

Sav Valinote

January 21, 2021

5  out of  5 rating by Sav Valinote
"Very nice and helpful"

Judy Delph

December 20, 2020

4  out of  5 rating by Judy Delph
"Favorite insurance agent Kim"