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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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brittany boyd

June 13, 2025

5  out of  5
rating by brittany boyd
"State farm has helped me in so many ways. They are always looking for ways to help save money ,and today that is very much needed. They make it easy to pay your bill with different options. Call Ken wandell office to get your policy started ."
We responded:
"Thank you so much for your review, Brittany! We appreciate your business."
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Garrison King

June 12, 2025

5  out of  5
rating by Garrison King
"Great agency and great people to work with!"
We responded:
"Thank you so much for your review! "
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Sheila Bellessa

June 11, 2025

5  out of  5
rating by Sheila Bellessa
"We have been with State Farm for 37 yrs. First in IL and now in TN. They have always been there to answer any questions and to help if needed."
We responded:
"Thank you so much for your business, we appreciate it!"
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Larry Brown

June 9, 2025

5  out of  5
rating by Larry Brown
"A pear tree fell on my 2025 Maverick. Ken Wandell and his staff Erica, Melissa and Vanessa went to work. Rented me a car and sent me to EM Collision in Bristol. My truck looks great and I am not out a penny. Thanks State Farm! You are the best. Larry Brown"
We responded:
"Thank you for such a great review, Larry! We do our best to make sure all of our customers are satisfied with the work we do! "
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Michael Lockard

June 3, 2025

5  out of  5
rating by Michael Lockard
"Locked phone and keys in car. Used friends phone for assistance. Service was really fast with reponse and very professional. 2 thumbs up."
We responded:
"Thank you so much for your review, Michael! We’re glad State Farm emergency roadside assistance came in handy! "
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harold royal

May 13, 2025

5  out of  5
rating by harold royal
"EXCELLENT service for me for 40 years!! Very helpful—and a big shoutout to Vanessa for her recent help!! You won’t go wrong trusting Ken Wandell for your insurance needs."
We responded:
"Thank you so much for your kind review!"
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Ali Ansari

April 30, 2025

5  out of  5
rating by Ali Ansari
"Great customer service!! Big thanks to Erica."
We responded:
"Thank you so much!"
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Noah Carroll

April 25, 2025

5  out of  5
rating by Noah Carroll
"I love this State farm office. Vanessa is awesome, takes care of my needs and quickly!!"
We responded:
"Thank you so much for your review! "
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Heather Stout

April 21, 2025

5  out of  5
rating by Heather Stout
"I have been with this State Farm for years. I would highly recommend them. They are very helpful and have great customer service!"
We responded:
"Thank you so much for your review, Heather! It's our pleasure to assist you with your insurance needs! "
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Deborah Adams

April 14, 2025

5  out of  5
rating by Deborah Adams
"Ken Wandell- State Farm has always taken care of all of our questions and needs, plus it's nice knowing you can go talk to them in person."
We responded:
"Thank you so much for your kind words, Deborah. We truly appreciate your business!"
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Jeannie DeFreece

April 14, 2025

5  out of  5
rating by Jeannie DeFreece
"Everyone that Charlie and I dealt with have Always been so kind and attentive. We were never treated like a number we were treated like a person and friend. I would highly recommend them."
We responded:
"Thank you so much, we certainly appreciate you!"
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Lori Livingston

March 28, 2025

5  out of  5
rating by Lori Livingston
"Been with Ken Wandell for many years. His whole team had wonderful and fast customer service. Erica always gets me what I need in a very timely manner. Thanks for great customer service in world that it doesn’t exist as much as it used to."
We responded:
"Thank you Lori, we appreciate having awesome customers like you!"
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Angela Carroll

March 3, 2025

5  out of  5
rating by Angela Carroll
"Been with this State farm for quite a few years, they are awesome! Vanessa that works there takes care of me and she is best I've ever dealt with."
We responded:
"Thank you so much for your kind review, Angela. We're here when you need us! "
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Pamela Mills

February 27, 2025

5  out of  5
rating by Pamela Mills
"Erica and Vanessa are so sweet and very helpful"
We responded:
"Thank you so much! We appreciate your business."
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C L Hughes

February 19, 2025

5  out of  5
rating by C L Hughes
"Friendly, professional service and saved me a great deal of money on homeowners and auto insurance. I strongly recommend this company and this office for your personal insurance needs. C. L. Hughes, III JC,TN."
We responded:
"We are so glad we could help you! Thank you so much for the review."
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Gary Cross

February 19, 2025

5  out of  5
rating by Gary Cross
"Great people. Extremely helpful."
We responded:
"Thank you so much!"
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Judy Thompson

February 19, 2025

5  out of  5
rating by Judy Thompson
"We had issue with another insurance company, Vanessa was very knowledgeable and courteous in answering our questions. State Farm will always be our preference."
We responded:
"Thank you, Judy for such a thoughtful review! We are always here for our customers!"
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Mary Page

February 4, 2025

5  out of  5
rating by Mary Page
"My family has had our home and autos insured with Ken Wendell/State Farm for 23 years. Their exceptional customer service and professionalism have kept us loyal. They are so friendly and knowledgeable and go above and beyond to make sure our needs are met. They are responsive and reliable, and I highly recommend them to anyone looking for top-notch insurance and customer service."
We responded:
"Thank you so much for your kind review. We're here to make sure our customers are always taken care of!"
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Darlene Constantine

January 17, 2025

5  out of  5
rating by Darlene Constantine
"This agent and his team go above and beyond for all their customers! I wish I could rate them even higher than this scale! Very pleased and highly recommend!!!"
We responded:
"Thank you so much for the 5 stars! We are honored to service your insurance needs, and appreciate your business very much."
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Amanda Reece

December 31, 2024

5  out of  5
rating by Amanda Reece
"Vannesa was excellent. She took the time to review every insurance policy we had, explained our current coverage, her recommended coverage, and ways to save money. We increased coverage on our insurance policies and still saved money! I highly recommend."
We responded:
"Thank you so much for your review, Amanda! I'm glad we were able to increase your coverage AND save you money! "
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Little Bit

December 26, 2024

5  out of  5
rating by Little Bit
"Everyone knows as walk thru our Journey of life it's so nice to be treated with Kindness and respect. And that means so much to me , I m sure it means alot to Everyone how they are treated by anyone and especially thru a business that we have to have which is our Car insurance. I have spoken with Erica several times thru the yrs and she is just an absolute sweetheart She is always so kind on the phone & always so helpful but today I had the absolute pleasure of speaking with a lady named Becky , she was just a pleasure to speak with she truly was, she took her time and explained any questions I ask & I ve just never met nicer and just friendly people as their are working at KEN Wandels State Farm Insurance in Elizabethton Tn.I ask her what her name was before we were done talking,she said her name was Becky when she answered the phone but I had to make sure what her name is so I can leave a review for her and all of the people that work at State Farm in Elizabethton Tn.Becky & Erica, We the people vote A plus A Plus Plus Plus.Becky Thank You Sincerely for your Patience & for your kindness to me while on the phone today. I have been with this Insurance Company for several years and as I told Becky I will stay with them for as long as I live KINDNESS goes a long way with me and it's just something None of us ever forget how we are treated by someone else.We all have to have Car Insurance it's just something we have to have before we can pull out of our driveway in our vehicle..And it was just a True Pleasure speaking with Becky today, and I apologize for writing a book long review I just had to let people know how friendly and helpful these people are Ken Wandells State Farm in Elizabethton Tn.Becky I hope & I Pray you See this review.Because IT Truly was a Pleasure talking with you on the phone,Everyone of you deserve a Raise no matter what your making now because Kindness does go a long long ways and Word of Mouth goes even farther. I Don t put Bumper Stickers on my Car but for people to know where the Sweetest most kindest & most sweetest,People you will ever speak with Please ask for Becky or Erica.And I m sure everyone that works there is very kind also.But these two ladies have always been so very kind and just friendly people to me on the phone.I had to ask her several questions about transferring Insurance from one Vehicle to another and she just had the patience of Jobe in the Bible.She truly did and Becky & Erica, I hope Mr Wandell appreciates you both as much as we the customers do and I m sure he does .Some places of business just rush you thru like we are a number, these Sweet ladies at Ken Wandells State Farm they treat you like your family they truly do..Give State Farm Ken Wandells group a call for all of your insurance needs and you ll self just how kind and sweet they truly are to people.Becky I just can t say enough about your kindness to me today ,I really appreciate the time you took to explain things to me on the phone today.And I also did nt know you offer HOME insurance also.That was also great to know also.I JUST REALLY hope someone in the State Farm Group acknowledges what great employees they have because these two ladies are just the kindest & sweetest 2 ladies you ll ever speak with ever.Becky Thank You Again fir helping me with my Insurance needs today.And again I do apologize for writing a very long review.But I just had too, I really did, I just had to Say THANK YOU BECKY & THANK YOU ERICA, for your kindness to Me and to others. I hope Mr Ken Wandell gives you both a Raise because you both deserve one even if you got one yesterday..Mr.Wandell record the calls between Becky or Erica and you ll understand the reason I feel the way I do, They should just really be recognized and acknowledged for their kindness to your customers...Kindness goes a long long ways with me, and I tell everyone ì know about State Farm and Ken Wandells super sweet and helpful employees. Thank You Again Becky,your a Blessing you Truly are & I m Wishing All of You at State Farm The Very Best of the New Year."
We responded:
"Thank you so much for your review. We appreciate your kind comments and look forward to serving your insurance needs now and in the future!"
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Dan Winters

December 20, 2024

5  out of  5
rating by Dan Winters
"Ken, Erica, and Vanessa always take the best care of me! My family has had some challenges and disasters over the many years they have been my agents and they always go the extra mile to see to it that I get good service and a fair deal. They are pleasant to talk with and you can hear their desire to help you over the phone. I highly recommend them, if you are in the Carter County area they can’t be beat! I have home, auto, RV, boat and other things with them and the service is exceptional on each!"
We responded:
"Thank you, Dan, for you and your family's continued business over the years! We appreciate your support."
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Jake Gussler

December 18, 2024

5  out of  5
rating by Jake Gussler
"Incredibly pleased with my experience! I worked with Vanessa and she was incredibly kind and helpful. I switched from progressive and got significantly better coverage at a lower price than I had before. She even helped me go through my previous insurance to make sure I wasn’t downgrading in any area of my coverage. I’ll absolutely recommend these folks to anyone I know looking for insurance."
We responded:
"Jake, thank you so much for your review! We try our best to take the time to ensure all of our customers' needs are met! "
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Steve McKinney

December 17, 2024

5  out of  5
rating by Steve McKinney
"Very comprehensive, they take care of our personal, business and investment insurance needs. And can execute an answer for all of my questions expediently… Plus they’re just darn nice!"
We responded:
"Thank you, Steve, for your review. We pride ourselves on our customer service! Your business is certainly appreciated."
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c chafe

December 16, 2024

5  out of  5
rating by c chafe
"We have had the pleasure of working with Ken Wandell State Farm for approximately 22 years for insurance on both our home and our vehicles. Erica has always been our Agent and she has consistently impressed us with her professionalism, her industry knowledge, her kindness and her ability to make us feel that we are the most important people she has to converse with during her busy day. Erica has always made herself available to answer our questions or concerns and always with a ‘smile in her voice.’ Erica is extremely patient and returns our calls promptly whenever necessary. We highly recommend Erica at Ken Wandell State Farm to anyone who values the importance of trust and reliability."
We responded:
"Thank you so much for your review and kind words. We appreciate your business!"