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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angie Smith

September 19, 2025

5  out of  5
rating by Angie Smith
"I had an absolute wonderful experience with Vanessa Tinn at Ken Wandell's State Farm office in getting a new policy for my home. Vanessa was so quick and efficient and helped me get everything set up. The pricing for my yearly premium was substantially lower than the previous company and my policy fits my needs better. She also helped me get all of my current policies changed over as well to the office here in Elizabethton so I have an agent close to me now. I highly recommend Ken Wandell's State Farm location for all your insurance needs."
We responded:
"Thank you for your kind review! We’re glad Vanessa could help you find the right policy at a great price and make the switch easy. "
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Anna Keller

September 17, 2025

5  out of  5
rating by Anna Keller
"AWESOME customer service!!!!"
We responded:
"We strive to be the best! Thank you so much for your 5-star review and for being an awesome customer."
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Garrison King

September 16, 2025

5  out of  5
rating by Garrison King
"Great agency and great people to work with!"
We responded:
"Thank you so much for your review! "
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Delores Britt

September 16, 2025

5  out of  5
rating by Delores Britt
"Has always been very helpful with all of our insurance needs"
We responded:
"Thank you so much, we appreciate your business!"
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Ya Buddy

August 25, 2025

5  out of  5
rating by Ya Buddy
"I had been with another insurance company for over 15yrs. Melissa was able to save me over $1200. Ask for Melissa, she’ll take care of you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Melissa was able to save you over $1200 and provide excellent service."
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Brittany king

August 21, 2025

5  out of  5
rating by Brittany king
"Always helpful and a wonderful staff"
We responded:
"Thank you, Brittany! We try our best to help in any way we can! "
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David Campbell

August 11, 2025

5  out of  5
rating by David Campbell
"Vanessa is the coolest of all the agents"
We responded:
"Thank you for your kind review, David! "
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Alex Musick

August 9, 2025

5  out of  5
rating by Alex Musick
"Erica did a fantastic job assisting me. Especially since I went in with no prior knowledge. Very helpful and engaged. Wonderful attitude, couldn’t ask for more."
We responded:
"Thank you so much, and welcome to the State Farm family!"
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Josh Delph

July 31, 2025

5  out of  5
rating by Josh Delph
"The Staff here are very Friendly and eager to help with any questions you may have. Amanda is very helpful in helping with the right plan that is best."
We responded:
"Thank you for your 5-star review, Josh! "
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Pamela Jackson

July 24, 2025

5  out of  5
rating by Pamela Jackson
"Exceptional Savings and Service. Switching my home and auto insurance to State Farm resulted in an incredible 61 percent reduction in costs. I'm truly grateful and only wish I had made the move sooner. The service has been excellent every step of the way."
We responded:
"Welcome to the Farm! Thank you so much for your kind words. We are looking forward to you being a part of the State Farm family."
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Becky Shoemaker

July 8, 2025

5  out of  5
rating by Becky Shoemaker
"I've been with Ken Wandell State Farm for over 30 years on my own. I was with them as a child on my parents policy. They are caring and always very helpful. We have multiple policies with them. I know that my mom had an accident years ago and Ken called I was like on no I'll get you all the information as soon as I get the police report. Ken said that isn't why I was calling. I wanted to check on your mom and see how you all are doing and if you need anything. That truly meant a lot. The people that work in his office Vanessa, Erica and Melissa are always willing to go that extra mile. Over the years they have always cared about the customers."
We responded:
"Thank you so much for your thoughtful review! My State Farm team and I are happy to be your good neighbor! "
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Jason Shepherd (SHEP)

July 3, 2025

5  out of  5
rating by Jason Shepherd (SHEP)
"Erica is awesome! She is very knowledgeable, thorough and easy to work with. My wife and I have been navigating a home build, construction, and needed appropriate home owners coverage, etc. We also added a tractor with several implements and another vehicle. She knew exactly what to do to get us the right coverage. Thank you!"
We responded:
"Thank you so much, we appreciate your business!"
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brittany boyd

June 13, 2025

5  out of  5
rating by brittany boyd
"State farm has helped me in so many ways. They are always looking for ways to help save money ,and today that is very much needed. They make it easy to pay your bill with different options. Call Ken wandell office to get your policy started ."
We responded:
"Thank you so much for your review, Brittany! We appreciate your business."
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Sheila Bellessa

June 11, 2025

5  out of  5
rating by Sheila Bellessa
"We have been with State Farm for 37 yrs. First in IL and now in TN. They have always been there to answer any questions and to help if needed."
We responded:
"Thank you so much for your business, we appreciate it!"
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Larry Brown

June 9, 2025

5  out of  5
rating by Larry Brown
"A pear tree fell on my 2025 Maverick. Ken Wandell and his staff Erica, Melissa and Vanessa went to work. Rented me a car and sent me to EM Collision in Bristol. My truck looks great and I am not out a penny. Thanks State Farm! You are the best. Larry Brown"
We responded:
"Thank you for such a great review, Larry! We do our best to make sure all of our customers are satisfied with the work we do! "
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Michael Lockard

June 3, 2025

5  out of  5
rating by Michael Lockard
"Locked phone and keys in car. Used friends phone for assistance. Service was really fast with reponse and very professional. 2 thumbs up."
We responded:
"Thank you so much for your review, Michael! We’re glad State Farm emergency roadside assistance came in handy! "
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harold royal

May 13, 2025

5  out of  5
rating by harold royal
"EXCELLENT service for me for 40 years!! Very helpful—and a big shoutout to Vanessa for her recent help!! You won’t go wrong trusting Ken Wandell for your insurance needs."
We responded:
"Thank you so much for your kind review!"
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Ali Ansari

April 30, 2025

5  out of  5
rating by Ali Ansari
"Great customer service!! Big thanks to Erica."
We responded:
"Thank you so much!"
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Noah Carroll

April 25, 2025

5  out of  5
rating by Noah Carroll
"I love this State farm office. Vanessa is awesome, takes care of my needs and quickly!!"
We responded:
"Thank you so much for your review! "
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Heather Stout

April 21, 2025

5  out of  5
rating by Heather Stout
"I have been with this State Farm for years. I would highly recommend them. They are very helpful and have great customer service!"
We responded:
"Thank you so much for your review, Heather! It's our pleasure to assist you with your insurance needs! "
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Deborah Adams

April 14, 2025

5  out of  5
rating by Deborah Adams
"Ken Wandell- State Farm has always taken care of all of our questions and needs, plus it's nice knowing you can go talk to them in person."
We responded:
"Thank you so much for your kind words, Deborah. We truly appreciate your business!"
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Jeannie DeFreece

April 14, 2025

5  out of  5
rating by Jeannie DeFreece
"Everyone that Charlie and I dealt with have Always been so kind and attentive. We were never treated like a number we were treated like a person and friend. I would highly recommend them."
We responded:
"Thank you so much, we certainly appreciate you!"
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Lori Livingston

March 28, 2025

5  out of  5
rating by Lori Livingston
"Been with Ken Wandell for many years. His whole team had wonderful and fast customer service. Erica always gets me what I need in a very timely manner. Thanks for great customer service in world that it doesn’t exist as much as it used to."
We responded:
"Thank you Lori, we appreciate having awesome customers like you!"
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Angela Carroll

March 3, 2025

5  out of  5
rating by Angela Carroll
"Been with this State farm for quite a few years, they are awesome! Vanessa that works there takes care of me and she is best I've ever dealt with."
We responded:
"Thank you so much for your kind review, Angela. We're here when you need us! "
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Pamela Mills

February 27, 2025

5  out of  5
rating by Pamela Mills
"Erica and Vanessa are so sweet and very helpful"
We responded:
"Thank you so much! We appreciate your business."