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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe-Anna Frontz

February 4, 2026

5  out of  5
rating by Joe-Anna Frontz
"Such sweet people, very kind, answer all your questions. Erika is wonderful! Cheapest prices around and great service. So happy I’m insured with State Farm."
We responded:
"Thank you so much for your kind words. We are glad you are here too!"
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Linsey Edwards

February 4, 2026

5  out of  5
rating by Linsey Edwards
"State Farm customer service remains above and beyond other competitors, and working with Melissa at this office has only reinforced that. She has been an absolute pleasure to work with—from purchasing a vehicle just two weeks ago and having the insurance we needed within the hour, to seamlessly completing our transfer from Louisiana to Tennessee. Melissa and her team made the entire process incredibly easy and stress-free. I couldn’t recommend them more."
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Dwayne Oliver

February 3, 2026

5  out of  5
rating by Dwayne Oliver
"Very professional and very easy to work with fast and responsive and saved me $100 a month"
We responded:
"We are so glad we could help you save. Thanks for being a part of the State Farm family! "
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Tammy Dugger

February 3, 2026

5  out of  5
rating by Tammy Dugger
"Erica was a great! Always go above and beyond to help with all of my questions! Super fast response . The money she saved our family was crazy! If you want great service and save money on ALL insurance needs please see Erica at statefarm in Elizabethton!"
We responded:
"Thank you so much! We are so glad we could help you save money."
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Elizabeth Lawson MD

February 2, 2026

5  out of  5
rating by Elizabeth Lawson MD
"Vanessa Tinn was amazing! Came to my house to review jewelry and answered every text or email asap! I literally saved thousands! Thanks so much!"
We responded:
"Thank you so much for your 5-star review! We're so happy to save your family money AND provide great service!"
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Don Carrier

January 30, 2026

5  out of  5
rating by Don Carrier
"Good friendly people with competitive rates and premium insurance."
We responded:
"Thank you so much, we are glad to help!"
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Robert Chapman

January 15, 2026

5  out of  5
rating by Robert Chapman
"We had an accident with our truck back in December. It had to be towed from the accident scene. Working with Ken Wandell and his account managers Melissa Green and Vanessa Tinn, they went above and beyond helping us through the process of getting our truck repaired. We highly recommend Ken Wandell’s State Farm. And like a good neighbor, State Farm is there. Robert and Debra Chapman."
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Tim H

January 7, 2026

5  out of  5
rating by Tim H
"Erica is the best!"
We responded:
"Thank you Tim, we appreciate your review!"
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Mark Christian

January 5, 2026

5  out of  5
rating by Mark Christian
"Great service, always prompt posting receipt of payment."
We responded:
"Thank you for your kind words, Mark! We're glad to hear you appreciate our prompt service."
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Kevin Royse

January 2, 2026

5  out of  5
rating by Kevin Royse
"Fast and easy. I feel confident I have an agent and am not just a no."
We responded:
"Thank you for your review! We're thrilled to hear you found the process fast and easy, and that you feel confident having a dedicated agent by your side."
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Karen Southerland

December 19, 2025

5  out of  5
rating by Karen Southerland
"I cannot say Thank You enough times to Melissa for making what I thought was going to be a difficult situation, so easy and seamless!! She made it quick and painless and was so reassuring. I slept better last night knowing that I was insured and it didn’t break the bank!! I would give 10 ⭐️ if I could!"
We responded:
"Thank you for your kind words, and of course, welcome to State Farm!"
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Terrie Cash

December 9, 2025

5  out of  5
rating by Terrie Cash
"Everyone in the office is extremely helpful and efficient. Every time I contact them , they do everything need to help us."
We responded:
"Glad to help! Thank you so much for your 5 Stars, we appreciate your business."
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Ron Corey

December 6, 2025

5  out of  5
rating by Ron Corey
"Thank you Erica! I am pleased and grateful for Erica's willingness and ability to get it done. I had a unique situation that seemed complicated to me but Erica got to it and got it figured out for me in just a few minutes. Professional, cordial and competent I'm so glad I found her. Thanks again!"
We responded:
"Thank you so much Ron. We are always glad to help! "
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Robert Groce

December 2, 2025

5  out of  5
rating by Robert Groce
"I’ve had State Farm Insurance since 1965 and they’ve always been great like Family."
We responded:
"Thank you Robert, we appreciate your business!"
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Christie Grindstaff

November 25, 2025

5  out of  5
rating by Christie Grindstaff
"Erika at Statefarm is amazing"
We responded:
"Thank you so much for your review! We appreciate your business."
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Dwayne Green

November 17, 2025

5  out of  5
rating by Dwayne Green
"Great team"
We responded:
"Thank you for your kind review! "
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Nick Hughes

November 17, 2025

5  out of  5
rating by Nick Hughes
"Vanessa has been my agent for a long time and she is always so kind and so helpful! I highly recommend her to anyone!"
We responded:
"Thanks so much, Nick! We appreciate your family's business! "
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Sylvia Estep

October 17, 2025

5  out of  5
rating by Sylvia Estep
"Erica from Ken Wandell in Elizabethton was a huge help for me giving me a better quote than I was paying with Progressive. So thankful for her help!"
We responded:
"Thank you so much, it is our pleasure to help!"
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Joshua Pate

October 8, 2025

5  out of  5
rating by Joshua Pate
"Our family has been with Ken Wandell’s office for decades and had a terrific experience. The office is always quick to respond to our questions and also proactively helpful."
We responded:
"Thank you so much for your kind words and loyalty over the years! We’re thrilled to hear that our team has consistently provided you and your family with excellent service and support. It’s always our goal to be responsive and proactive in meeting your needs. We truly appreciate your continued trust in Ken Wandell’s office!"
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Angelee Murray

October 3, 2025

5  out of  5
rating by Angelee Murray
"This agency has the highest quality, highest integrity, and exceptional follow through. I use this agency for both home and auto and so does all my family. We are forever grateful for Ken Wandell and his team!"
We responded:
"Thank you so much! We appreciate your kind words and your 5-star review. Our team is always here to help."
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judahwar1

October 2, 2025

5  out of  5
rating by judahwar1
"Great folks!"
We responded:
"Thanks so much!!"
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Angie Smith

September 19, 2025

5  out of  5
rating by Angie Smith
"I had an absolute wonderful experience with Vanessa Tinn at Ken Wandell's State Farm office in getting a new policy for my home. Vanessa was so quick and efficient and helped me get everything set up. The pricing for my yearly premium was substantially lower than the previous company and my policy fits my needs better. She also helped me get all of my current policies changed over as well to the office here in Elizabethton so I have an agent close to me now. I highly recommend Ken Wandell's State Farm location for all your insurance needs."
We responded:
"Thank you for your kind review! We’re glad Vanessa could help you find the right policy at a great price and make the switch easy. "
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Anna Keller

September 17, 2025

5  out of  5
rating by Anna Keller
"AWESOME customer service!!!!"
We responded:
"We strive to be the best! Thank you so much for your 5-star review and for being an awesome customer."
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Garrison King

September 16, 2025

5  out of  5
rating by Garrison King
"Great agency and great people to work with!"
We responded:
"Thank you so much for your review! "
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Delores Britt

September 16, 2025

5  out of  5
rating by Delores Britt
"Has always been very helpful with all of our insurance needs"
We responded:
"Thank you so much, we appreciate your business!"